Customer Facing Product Owner

Career level
Mid-career (3-10 yrs)
Country
Belgium
Education level
Bachelor's degree
Master's degree
Hours per week
39
Job category
ICT
Location
Koningshooikt (Belgium)
Job description

At Van Hool, we are looking for new team players to strengthen our IT team.  We organize our IT Team in tribes.  Each tribe is responsible for delivering a complete service around a specific domain.  

The Customer Facing tribe is responsible for all customer facing applications, including CRM, opportunity management, salesforce automation, configure/price/quote solutions, service desk, customer portal and marketing automation.  

The Customer Facing Product Owner is responsible for managing the complete lifecycle of the applications of his/her tribe : From analysis, through prioritization, development, release to support.  

Tasks : 

  • He/She gathers requirements from the key users in the business departments 
  • He/She analyses and documents requirements.  
  • He/She assesses priority of requirements 

                      Business benefits 
                      Total Cost (development and testing time or licenses) 
                      Business risks of nog realizing the requirements 
                      Business risks of realizing the requirements 

  • He/She defines the product roadmap, in terms of sprints and releases, based on the priorities.  
  • He/She does the follow-up of the development sprints. 
  • He/She manages and guides the implementation partner(s). 
  • He/She does the follow-up of the budget of his/her specific tribe.  
  • He/She synchronizes the releases with the other IT tribes.  
  • He/She documents the releases.  
  • He/She trains the key-users in the different departments to make sure they are the first line responsible for their respective field.  
  • He/She helps in the selection process of new applications on functional and technical requirements.  
  • He/She assists in the day-to-day support and sorts the requests between incidents, bug fixes, change requests and strategic projects.  He/She then includes the bug fixes, change requests and strategic projects in right sprints and releases.  
Job requirements
  • Knowledge of Scrum methodology's "Product Owner" role.  
  • Knowledge and experience of CRM functionalities and requirements, including opportunity management, salesfoce automation, configure/price/quote solutions, service desk, customer portal and marketing automation.  
  • Strong problem solving and analytical skills.  
  • Ability to manage multiple tasks under pressure.  
  • Listening ability and questioning skills, combined with good communication skills to explain the problem and the solution in simple terms.  
  • A good dose of patience.  
  • Good memory of how the solutions work.  
  • Dutch, English and French required.  
  • At least 5 years experience in a similar role.  
Compensation benefits
  • You learn daily about new technologies and ecological transport solutions. 
  • You will end up in an environment which initiatives are encouraged and where continuous improvement of products and work processes is pursued. 

Become a member of #teamvanhool

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